Return & Replace Policy
Your
100% satisfaction is what we always strive to. We offer a comprehensive
return policy. Before you want to return goods, please first contact us
to discuss the problem you are wondering. Most of the time we can solve
the problem by giving technical support and you needn't to send
anything back. If there are irremediable defects with the goods, you can
return them back to us for repairing or replacement under our twelve
months warranty.
Repair
In
1 year (from the date products were received), if you find the products
with quality problems (Non-human factors or non-resistant external
damage), it can be returned and repaired. You need to send back to us
the products in original package (you will pay the shipping fees). When
we receive the products sent back intactly, we will repair it and ship
them back to you again. We will pay the shipping fees for the repaired
products that we ship to you. Or you can also find your local repairing
place nearby and fix the faulty items, then a copy of the receipt for
repairing cost is requested to send to us and we will pay the cost after
check it. (Note: It is our quality-control professional that give a
final judgement on whether the quality problems are caused by personal
factors or non-resistent external damage through the faulty item
pictures you send to us. The repairing cost should not be reimbursed by
us if its quality problems are caused be human factors or avoidable
damage.)
Replacement
Non-quality Problems
In 30 days (from the date products were received), if you find the products you choose are not satisfied in terms of color or size, it can be returned and replaced under the following conditions. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you as soon as possible. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
Quality Problems
In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what Id imagine it to be.
I am not satisfied with this product.
In
7 days (from the date products were received), if you request returning
the purchased items because of the reasons above, you need to send back
to us the products in original package (you will pay the shipping
fees). When we receive the products sent back intactly, besides the
shipping fees, we will also deduct a certain amount of handling fee
based on your order total amount and give you a partial refund.
Return and full refund
In
7 days (from the date products were received), if you find the products
with quality problems, it can be returned and refunded. You need to
send back to us the products in original package (you will pay the
shipping fees). When we receive the products sent back intactly, we will
give you a full refund of the purchased item (shipping fee not
included). (Note: It is our quality-control professional that give a
final judgement on whether the quality problems are caused by personal
factors or non-resistent external damage. The purchased products will
not be repaired, replaced nor returned for free if its quality problems
are caused be human factors or avoidable damage.)
